Pool Campus Drive | HCL

Name of the Company: HCL Technologies

Date & Time: 18th July 2016 at 8:30AM

Venue:
CMR Central Placement Department,
CMR Group of Institutions,
Kandlakoya , Medchal Road,
Hyderabad - 501 401. Telangana. INDIA.
Phone no: 08418 - 200699.

Designation: Graduate Trainee

CTC Offered: INR 1.8 LPA – 2 LPA

Positions:

Requirement 1:

• Skill: Service Desk | Work Location: Noida/Bangalore/ Chennai
• Qualification:BA/BSc/BCom/BCA/BTech/(CSE/IT/ECE/EEE/E&IE)/Any Graduate
• Batch: 2014, 2015 & 2016 pass-outs with 50% and above throughout

Requirement 2:

• Skill: DC Ops | Work Location: Noida/Chennai/ Bangalore
• Qualification: BA/BSc/BCom/BCA/BTech/(CSE/IT/ECE/EEE/E&IE)/Any Graduate
• Batch: 2014, 2015 & 2016 pass-outs with 50% and above throughout

Responsibilities:

• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users
• Identify, evaluate and prioritize customer problems and escalations
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Technical Skills / Experience/Certification requirements:

• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
• Ability to learn new information quickly and the willingness to do so at all times
• Ability to work flexible hours from time to time to cover for other staff
• Should have understanding of IT Environment and ready to learn new processes and technologies
• Customer Focus
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality
• Knowledge of basic Networking and other technologies
• Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
• Good to have basic understanding of Client Server Architecture, OS
• CCNA/MCP/MSCA Preferred

Note:  Interested students should register in the link given below

Click Here to Register