Saturday 10 May 2014


Name: IBM Pool Drive
Date: 19th May,2014
Venue: DRK Group of Institutions, Bowrampet ,OFF , Miyapur-Medchal Highway Hyderabad.
Integrated Technology Delivery:
Integrated Technology Delivery (ITD) brings together all of IBM's worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies including Security, Asset & Risk Management (SARM), End User Support (EUS) and Server Systems Operations (SSO). Currently we are looking for inspiring students to participate in our pooled campus drives for the End User Support unit.
Location of joining- Hyderabad and Bangalore
Job Description:
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem
  • Ability to Identify Opportunity & Implement Process Improvements
  • Has technical experience and skills in the areas of problem determination, creativity and analysis.
  • Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:
  • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • Browser Support - Internet Explorer
  • Strong computer skills required
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Excellent oral and written communication skills.
  • Excellent customer service orientation
  • Neutral accent

Desired Skills:
  • Ability to identify basic hardware parts and aware of basic hardware concepts.
  • User level familiarity with at least one e-mail client - Outlook, Notes etc.
  • Skilled in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion:
Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3) 
  • Flunecy In Communications Skills (both spoken and written)/ soft skills

Additional Information:
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.

Selection Process:
  • GD.
  • Voice& Accent Test (Telephonic Round)
  • Interview (Telephonic Round)

1.Candidate should not have any backlogs in order to qualify for the test and interview process.
2.There is no limitation on the qualifying %.
3.For 2014 Passed Out Students.


Training & Placement Officer,
DRK Group of Institutions,
Bowrampet, Off, Miyapur-Medchal Highway

This Project is Designed & Developed by Venkata Bommineni
Contact Number: 8106604242
Maintained by Shanthan Kumar