Date: 5th JUNE 2014
Time: 9:00 AM
Venue:
SAGAR INSTITUTE OF TECHNOLOGY [SITECH] CAMPUS
SVVR EDUCATIONAL SOCIETY GROUP OF INSTITUTIONS
Located Near: Flame of Forest, Chevella-Urella Road, Urella(PO).R.R Dist-501503
GROUND FLOOR -SEMINAR HALL
Eligibility Criterion:
1.B.Tech,M.Tech,MBA,Degree, Any Graduate (10+2+3), Any Post Graduates – 2014 & 2013 Passouts.
2.Fluency In Communications Skills (both spoken and written) / soft skillsPercentage: 55 % or 5.5 CGPA ( Aggregate )
1.B.Tech,M.Tech,MBA,Degree, Any Graduate (10+2+3), Any Post Graduates – 2014 & 2013 Passouts.
2.Fluency In Communications Skills (both spoken and written) / soft skillsPercentage: 55 % or 5.5 CGPA ( Aggregate )
(Percentage aggregate considered only for the highest degree pursued)
Must not have any backlog at the time of IBM recruitment process.
Must not have any backlog at the time of IBM recruitment process.
Job Description:
- Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery
- Perform problem cause analysis.
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
- Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery
- Perform problem cause analysis.
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
Job Location: Hyderabad/Bangalore
CTC: Will be disclosed to the selected candidates by HR
Mandatory Skills:
1. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2. Browser Support - Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent
1. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2. Browser Support - Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent
Desired Skills:
1. Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc..
2. Skilled in commercially standard software applications and major desktop operating systems.
3. Awareness of basic networking concepts and technologies.
4. Questioning skills /probing skills, as relevant to the issue and level of the caller
1. Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc..
2. Skilled in commercially standard software applications and major desktop operating systems.
3. Awareness of basic networking concepts and technologies.
4. Questioning skills /probing skills, as relevant to the issue and level of the caller
Selection process:
-Group Discussion
-Technical Interviews
-V& A Test
-Group Discussion
-Technical Interviews
-V& A Test
Documents to be Carried: (Mandatory)
1. Candidate Resume - 2
2. Photo copy of all the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)
3. Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )
4. Passport Size Photo – 4
5. College ID Card is mandatory
2. Photo copy of all the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)
3. Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )
4. Passport Size Photo – 4
5. College ID Card is mandatory
Note:
1.There is No Registration Fee.
2.Spot Registrations are also available. Registration Desk will closed by 10.00 AM.
3.Interested Student’s are instructed to send their Resumes to below mentioned Mail Id:
2.Spot Registrations are also available. Registration Desk will closed by 10.00 AM.
3.Interested Student’s are instructed to send their Resumes to below mentioned Mail Id:
placementofficer.sagar@gmail.com or sagar_tpo@svvr.org
4.Wear formal dress only
Contact:
Mr.K.RaviKanth - Mobile: 9247448766
Mr.K.RaviKanth - Mobile: 9247448766