Off Campus Recruitment Drive

Date: 20th March 2014

Time: 9.30AM 

Venue:  Malla Reddy Engineering College(Autonomous), Campus-1
Main Campus,Maisammaguda, Dulapalli post Via Hakeempet, Hyderabad, Andhra Pradesh, 500 014.

For:B.Tech-2012 & 2013 passed outs 

JOB Description :
1.Providing Voice support to IBM internal End Users and external
Commercial Account End Users across North America, EMEA & AP. The job
will require you to handle inbound calls/emails/chats regarding
technical issues for end users.
2.Remote infrastructure support delivery
3.Perform problem cause analysis
4.Resolve routine customer problem
5.Ability to Identify Opportunity & Implement Process Improvements
6.Has technical experience and skills in the areas of problem
determination, creativity and analysis.
7.Ability to meet a set of defined account agent productivity measurements.

Eligibility Criterion :

Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3)

Fluency In Communications Skills (both spoken and written)/ soft skills

Mandatory Skills :

1.Understanding of operating systems, Windows 2000/NT/XP configuration

options and troubleshooting

2.Browser Support - Internet Explorer

3.Strong computer skills required

4.Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,

Token Ring, Ethernet, LAN/WAN

5.Excellent oral and written communication skills.

6.Excellent customer service orientation

7.Neutral accent

Desired Skills :

1.Ability to identify basic hardware parts and aware of basic hardware concepts

2.User level familiarity with at least one e-mail client - Outlook, Notes etc..

3.Skilled in commercially standard software applications and major

desktop operating systems.

4.Awareness of basic networking concepts and technologies.

5.Questioning skills /probing skills, as relevant to the issue and level

of the caller

Additional Information :

1.Working in shifts is a mandatory.

2.Candidates applying and selected for

the job will be expected to work in shifts - including evening and

night shifts. 

3.Shifts will 24x7 in nature and can vary depending on

geographies supported.

Contact:

Mr. P. Hanumantha Rao
Training & Placement Officer- MREC
Placement Coordinator-MRGI
Phone No : 0091-9348161303
Email ID : 

mrecplacementofficer@yahoo.com
mrecplacementofficer@gmail.com